SUPERFICIAL OBJECTS – BUYER TERMS & CONDITIONS

1. ABOUT US

SUPERFICIAL OBJECTS is an online marketplace operated by SUPERFICIAL (“we”, “us”, “our”), connecting independent artists with buyers.

We act as an intermediary platform and are not the seller of the artworks listed. Contracts for purchase are formed directly between you and the Artist.

2. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

3. PRODUCTS AND LISTINGS

  • All artworks are listed and described by independent artists

  • We take reasonable care to ensure accuracy, but do not guarantee:

    • Exact colour representation (due to screens)

    • Minor variations in handmade works

  • Artworks are supplied directly by independent artists, SUPERFICIAL curates but does not authenticate the pieces, this is the responsibility of the artists and makers.

4. ORDER PROCESS

  • When you place an order, you are making an offer to purchase

  • A contract is formed when your order is confirmed

We reserve the right to cancel or refuse orders where:

  • An item is unavailable

  • There is an error in pricing or description

  • Fraud or misuse is suspected

5. PRICING AND PAYMENT

  • All prices are shown in GBP (£)

  • Prices include VAT where applicable

  • Shipping costs are added at checkout

Payment must be made in full at the time of purchase.

6. SHIPPING & DELIVERY

  • Orders are fulfilled and shipped directly by the Artist

  • Artists are required to dispatch:

    • Within 4 business days, or

    • Within the stated timeframe for made-to-order works

  • Shipping is:

    • Tracked

    • Insured

Estimated delivery:

  • UK & Europe: typically an estimated 7–8 business days from dispatch

International orders may take longer.

Customs & Duties

You are responsible for any customs duties, taxes, or import charges.

7. MADE-TO-ORDER ITEMS

Some works are made to order. For these items:

  • Production timelines are stated on the product page

  • Dispatch times may vary accordingly

  • Made-to-order items cannot be returned for change of mind once delivered, in accordance with UK consumer law

  • Returns are only accepted if the item arrives damaged or faulty

If delays occur, we will inform you as soon as possible.

8. RETURNS & CANCELLATIONS

  • You have the right to cancel and return standard items (not made-to-order) within 14 days of receiving your order, in line with UK consumer law.

  • Made-to-order works are exempt from standard returns, unless they are damaged or faulty on arrival.

Full details are available on our Returns Page.

9. REFUNDS

  • Refunds are issued to your original payment method

  • We aim to process refunds promptly once returns are received and approved

Shipping costs are non-refundable unless required by law.

10. DAMAGE OR ISSUES

If your order arrives damaged or faulty:

We will:

  • Investigate with the Artist and shipping provider

  • Arrange a refund or replacement where appropriate

If your order is delayed:

  • Contact us as soon as possible and we will investigate

  • Some delays are out of our control as a result of shipping / customs requirements, these are the responsibility of the courier, not SUPERFICIAL

11. CUSTOMER SUPPORT

All enquiries should be directed to SUPERFICIAL.

hello@superficialworks.com

We handle all communication with Artists on your behalf.

12. INTELLECTUAL PROPERTY

All content on this website (images, text, branding) is owned by SUPERFICIAL or the respective Artists.

You may not reproduce or use content without permission.

13. ACCEPTABLE USE

You agree not to:

  • Use the site for unlawful purposes

  • Interfere with the platform’s operation

  • Attempt fraudulent transactions

14. LIABILITY

To the fullest extent permitted by law:

  • SUPERFICIAL is not liable for acts or omissions of Artists

  • We are not responsible for indirect or consequential losses

Nothing excludes your statutory rights.

15. DATA PROTECTION

We process personal data in accordance with the UK General Data Protection Regulation.

16. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

17. CONTACT

For all enquiries, please contact:
hello@superficialworks.com


Shipping & Delivery

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